Terms of Service
Last Updated: September 17, 2026
These are the terms that apply when you book cleaning with Swept Up Cleaning Co. We have written them in plain English so you can actually read them. If anything here is unclear, call or text us at (512) 706-9717 and we will explain it.
1. Agreement to these terms
Swept Up Cleaning Co. ("Swept Up," "we," "us," or "our") is a cleaning company based in Austin, Texas. These Terms of Service ("Terms") apply when you request a quote, book a cleaning, or use sweptupcleaningco.com.
By booking a cleaning, you agree to these Terms. If you do not agree with them, please do not book. Some services also require a separate signed service agreement - see section 11.
2. The services we provide
We provide residential and commercial cleaning, including:
- recurring cleaning (weekly, every other week, every four weeks);
- one-time standard cleaning;
- deep cleaning;
- move-in and move-out cleaning;
- post-construction cleaning;
- short-term rental and Airbnb turnovers;
- commercial cleaning.
What is included in your clean is set when you book. Our published checklists describe what a standard clean covers and what is treated as an add-on.
3. Quotes and pricing
Quotes are based on the information you give us - usually square footage, bedrooms, bathrooms, the type of clean, and any add-ons.
If a home is materially different from how it was described, we reserve the right to adjust the quote. If that happens, we will tell you within 15 minutes of arriving and discuss it with you before doing any work. We will not quietly change the price after the fact.
Prices exclude tax where tax applies. Add-ons requested on the day may change the price and the time needed.
4. Booking, arrival windows and access
Bookings can be made through our website, by phone, or by text. We confirm your booking and send reminders before the clean.
We give arrival windows, not exact arrival times. We clean multiple homes a day and cannot know exactly how long each one will take. If you have a genuine timing constraint, tell us when you book and we will do our best to work with it.
You do not need to be home. You can let our cleaners in, leave a key, or give us a gate or lockbox code. If you give us keys or access codes, we keep them secure and use them only to provide the cleaning you booked.
5. Payment
We accept major credit and debit cards. A card on file holds your spot. We do not accept cash or checks.
A hold is placed on your card the morning of the clean to confirm the payment method is working. Your card is charged after the cleaning is finished - not before.
Card payments are processed by our payment processor and booking platform, not by us directly. If a payment fails or is declined, we may pause future bookings until it is resolved.
Tips are never expected and never automatic. If you would like to tip, you can add one in your customer portal or call us and we will take care of it.
6. Changes, cancellations and lockouts
We hold a specific time slot and a specific cleaner for you, which is why late changes carry a fee. The fee protects our cleaners' pay, not our margin.
- Rescheduling or cancelling: please make changes by 3:00 PM the day before your cleaning. Changes made after that may incur a $75 late cancellation fee.
- Lockouts: if we cannot get into your home, we wait 30 minutes. After that the appointment is cancelled and a $75 lockout fee applies.
You can reschedule by calling or texting (512) 706-9717, or through your customer portal.
We may need to reschedule occasionally too - for illness, weather, or safety. If we do, we will contact you as early as we can and will not charge you a fee for our own change.
7. Our 100% satisfaction guarantee
If we missed something we should have cleaned, tell us and we will come back and fix it.
- Contact us within 24 hours of the clean.
- Our fix-it visit is completed within two days of the original service.
The guarantee does not apply where:
- our cleaners were not given the time needed to finish the clean;
- you did not contact us within 24 hours of the cleaning; or
- other service providers - painters, electricians, handymen, plumbers, carpet cleaners and so on - were working in the home during our clean. To guarantee our work we must be the only service provider in the home at the time.
The guarantee is a re-clean of the affected areas. It is not a general refund entitlement.
8. What our cleaners do and do not handle
We bring all of our own supplies and equipment. If you would prefer we use your products instead, tell us when you book.
For the health and safety of our team, our cleaners do not handle blood, feces, vomit, urine, or dead rodents unless it has been discussed and agreed in advance. If biohazard material is found, additional fees may apply and we may need to stop work.
We also may not be able to clean areas that are unsafe to reach, blocked, or that require moving heavy furniture or appliances.
9. Your responsibilities
- Give us access at the scheduled time, by whatever method you have arranged with us.
- Make sure the home has working electricity and water.
- Secure valuables, cash, jewelry and irreplaceable items. We advise storing them away before we arrive.
- Tell us about pets. We love them, but if pets can be kept outside or in a separate room during the clean, that helps us work safely and thoroughly.
- Let us know in advance about anything that affects safety - illness in the household, pests, mold, recent construction, or damage we should not touch.
- Clearing clutter from floors and counters is not required, but it lets our team spend their time actually cleaning.
Move-in and move-out cleans: the home must be completely empty so it can be cleaned properly, and electricity and water must be on. Any personal items left behind will not be thrown away unless that was agreed at booking.
10. Recurring service, rewards and credits
Recurring plans. Recurring cleans are scheduled on an ongoing cadence you choose. You can change the cadence, skip a clean, pause, or stop - just give us notice by 3:00 PM the day before an affected clean so the late cancellation fee does not apply.
Cleaner consistency. We make every effort to send the same cleaner or team so they get to know your home. Illness, vacations and time off mean we cannot guarantee it, but consistency is our default.
New client recurring offer. When you start a recurring plan, your first clean is discounted 50%. That first clean is the first of five cleans on the plan. If you cancel recurring service before the fifth clean is completed, the discounted half of the original first-clean price becomes payable. The discount has no cash value, cannot be transferred, and cannot be combined with another discount on the same clean.
Referrals. Refer a friend and you both get $50 - they get $50 off their first recurring clean, and your $50 credit is applied once they complete that clean. Credits have no cash value.
Gift cards and promotional codes. Gift cards and promo codes are applied at booking or checkout, cannot be applied retroactively, and have no cash value unless the law requires otherwise.
11. Service agreements for certain cleans
Deep cleans, move-in and move-out cleans, and post-construction cleans involve conditions we cannot fully assess in advance. For those services we ask you to review and sign a short service agreement before the clean. It covers the realistic limits of what cleaning can achieve on surfaces that are damaged, stained, or cured - for example paint overspray, adhesive residue, or long-standing hard-water staining.
Where a signed service agreement exists for a clean, it applies alongside these Terms. If the two ever conflict for that clean, the signed service agreement governs.
12. Damage, loss and insurance
We are insured, and we take real care in your home. Accidents are still possible.
If something is damaged during a clean, tell us within 24 hours so we can investigate while the facts are fresh. We will work with you in good faith to put it right, which may mean repair, replacement, or a credit depending on the item.
We are not responsible for:
- pre-existing damage, normal wear, or items already broken, loose or failing;
- damage to items that were not secured, or to fragile or irreplaceable items left in the areas being cleaned;
- results that cleaning cannot achieve - permanent staining, etched or worn surfaces, damaged grout or finishes, or surfaces that were already compromised;
- issues caused by conditions we were not told about.
To the extent the law allows, our responsibility for any single clean is limited to re-performing that clean or refunding what you paid for it. We are not liable for indirect or consequential losses, such as lost income or missed appointments.
13. Health, safety and refusing service
We may refuse, stop, or leave a job if we reasonably believe the environment is unsafe for our team. That includes threats or harassment, unsafe structures or wiring, severe pest or biohazard conditions, aggressive animals, or anyone in the home being unwell in a way that puts our cleaners at risk. If we have to leave for safety reasons, we will tell you why.
We expect our cleaners to be treated with respect. We will end service to a client who does not do that.
14. Third-party platforms
We use third-party providers to run the business - our booking platform, payment processor, and communication tools. Using them is part of using our services, and they have their own terms and privacy practices.
15. Privacy
How we handle your information is set out in our Privacy Policy, which forms part of these Terms.
16. Changes to these terms
We may update these Terms as our services change. When we do, we will revise the "Last Updated" date at the top of this page. The version published here at the time you book is the version that applies to that booking.
17. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Any dispute relating to these Terms or our services will be handled in the state or federal courts located in Travis County, Texas, and you and we each consent to that jurisdiction.
If any part of these Terms is found unenforceable, the rest stays in effect.
18. Contact us
Questions about these Terms or a booking:
Swept Up Cleaning Co.
111 Congress Ave., Suite 461A
Austin, TX 78701
Phone: (512) 706-9717
Email: hello@sweptupcleaningco.com
Web: sweptupcleaningco.com
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