FAQ
How can i schedule a cleaning?
We want scheduling your Austin home cleaning to be as easy as possible. So click “book now” in the header or give us a call us at (512) 706-9717.
How can i find out if you service my area?
Easy! Just input your zip code on Book Now page to see if we service your area. We provide house cleaning services in Austin, Buda, Kyle, San Marcos, Georgetown, Leander, Cedar Park, Lakeway and Dripping Springs.
what if I need to reschedule?
No worries! You can reschedule your home cleaning by either giving us a call or text at (512) 706-9717 or going into your online portal. Make sure to reschedule by 3:00pm the day before your cleaning to avoid a rescheduling fee.
Are there fees for canceling or rescheduling?
We only charge fees if we have to and it’s done to protect our cleaners. We reserve a time especially for you so please make any schedule changes by 3pm the day before to avoid incurring a $75 late cancellation fee.
Why can't I schedule my home cleaning at a specific time?
Because we clean many homes throughout the day it’s impossible for us to know exactly how long each home cleaning will take. That’s why we give a window of time instead of a specific appointment time. However, if you ever have specific scheduling needs for your Austin house cleaning needs just reach out to us and we will do our best to make it work!
Can I request the same housekeepers each visit?
For sure! We always make every effort to have the same cleaners clean your home. Sometimes there are extenuating circumstances (like illness, vacations or days off) so we can’t guarantee it.
Can my quote change?
In the very rare situation that the home is not as described we reserve the right to adjust your cleaning quote. However you will be informed about it within 15 minutes of our arrival and we will always discuss it before proceeding.
Do i need to be home for my cleaning?
Nope! You can be at home to let our cleaners in, hide a key, or give us a lockbox code to keep on file.
do i need to provide any supplies?
We provide all of our own supplies and equipment. If you would like us to use any of your items please let us know beforehand when booking.
do i need to do anything before my cleaners arrive?
It’s not required but it always helps make for a better cleaning service if the floors and counters are free of clutter. If you could pick up clothing, toys, and other household items prior to the clean that would be great.
Our lockout policy
If we are unable to enter your home for any reason, we will wait for 30 minutes. After that, your appointment will be cancelled and a $75 lockout fee will be assessed.
what do i need to do to prepare for a move in/out clean?
The home must be completely empty for us to do a proper move in/ move out clean. We also need electricity and water to clean, so please ensure the utilities are still on. Any personal items that are left behind will not be thrown away (unless previously discussed when booking).
where should i put my pets?
We love pets but sometimes it can be hard to clean around them. If it’s possible it to keep them outside or in a separate room it would be helpful.
what won't you clean?
Our cleaners will not clean blood, feces, vomit, or urine or remove any dead rodents (yes it’s happened!) unless previously discussed. If biohazard items have been found there may be additional fees.
when do you charge my card?
We charge all credit cards after the cleaning is finished. A hold will be placed on the card the morning of the cleaning to ensure payment is set up properly.
can i tip my cleaners?
Of course! Tipping is not expected but our cleaners greatly appreciate it. You can either add a tip in our customer portal or call us at (512) 706-9717 and we can do it for you.
what if I'm not satisfied with the service?
We offer our 100% satisfaction guarantee. If we have missed anything we should have cleaned, give us a call within 24 hours of the clean and we will make it right. Our fix-it visit must be done within two days of the initial service.
is there any reason the 100% satisfaction guarantee would become invalidated?
- If you do not let the cleaners have the necessary time needed to finish the clean.
- If you do not contact us within 24 hours of your cleaning to let us know what was missed.
- If there are other service providers working in your home during the scheduled clean such as painters, electricians, handymen, plumbers, carpet cleaners, etc. to ensure our work, we must be the only service providers at your home during our cleaning.